CANCELLATION POLICY
At Haven Beauty Studio, your time is important to us, and so is our team’s. To make sure we can continue giving every guest the best experience possible, we kindly ask for 24 hours’ notice for any appointment changes or cancellations.
Appointments cancelled with less than 24 hours’ notice may be subject to a 25% cancellation fee of the scheduled service total.
We completely understand that life happens. If something unexpected comes up, please give us a call or send an email as soon as you can. Your timely notice allows us to offer that spot to another guest who may be waiting.
For appointments booked same-day or within 24 hours, we ask for a minimum of 3 hours’ notice for any changes or cancellations to avoid a fee.
As a courtesy, we will always send a reminder text or email about 48 hours before your appointment. If we are unable to reach you, please know it is still your responsibility to remember your scheduled time. Missed appointments, late arrivals, or last-minute cancellations may result in fees and impact future booking availability.
Thank you so much for respecting our time and the time of others. We are truly grateful to have you in our chairs and part of our Haven community.
NO SHOW POLICY
When a guest doesn’t arrive for their scheduled appointment and hasn’t contacted us in advance, it’s considered a no-show. We completely understand that unexpected things can happen, but missed appointments without notice leave gaps in our stylists’ schedules and make it harder for other guests to book the time they need.
No-shows may be subject to a 50% fee of the scheduled service total.
Thank you for your understanding and for respecting the time of our team and other guests. Your cooperation helps us continue creating a seamless and welcoming experience for everyone in the Haven community.
RE-DO POLICY
At Haven Beauty Studio, we are committed to delivering the highest quality service and ensuring you leave feeling your very best. If you are not satisfied with the result of your service due to a technical issue, we ask that you reach out within 7 days of your appointment so we can make it right.
From there, we will book a time for you to come in for a consultation with your stylist and a member of our leadership team. Together, we will assess your hair and determine the best next steps — whether that is a small adjustment or a full redo.
We hold our team to the highest standards of skill, care, and professionalism, and we will always do our best to ensure your service meets those expectations. At the same time, we reserve the right to decline a service if we believe it could compromise the health of your hair or is not achievable with your current hair condition.
Please note: All services are final sale, and we do not offer refunds.